Customer Service and Safety

Customer Service

Have a question? Did you lose something or someone? This year we have customer service desks conveniently located in both the Hyatt and the Wisconsin Center. Customer Service is your connection to the convention. We are here to help guests get maximum enjoyment from their con. Any questions, comments or concerns can be brought to us all weekend.

If you are missing something, check the Lost and Found located at any Customer Service location. Did you find something on the floor? Did someone leave something behind? Please take it to any of our locations. Remember that going two minutes out of your way may save another person hours of searching later.

You’ll want to keep tabs on the Customer Service booths for any schedule changes as they are posted over the weekend.

Also make sure to stop by for food information, including discounts and coupons for local restaurants.

Convention Safety Team

The Convention Safety Team exists to meet the safety, security and operational needs of Anime Milwaukee through the employment of qualified personnel and volunteers in order to prevent liability, property damage, illness and injury. We coordinate with the venue, local law enforcement, emergency medical services and the fire department to provide these services.

The Convention Safety Team’s primary responsibilities are access control, crowd control, elevator policing, patrol and emergency response.

Positions are available for all skill levels and experience. The ideal candidates will be over the age of 21 and have experience or education related to security or emergency medical services. Other positions are available for those 18 and older with or without security or EMS experience.

All applicants require a clean criminal record in addition to good guest-relation skills and a calm demeanor.

Join our team of amazing volunteers!

2019 Staff Application